Customer Services Relationship Officer- Karachi

In order to support our high growth banking business, we are inviting applications from dynamic professionals for the following positions who are team players, energetic and result oriented with proven track record and possess good understanding of Financial Institutions and Cash Management Product, and willing to work in a challenging environment. The candidates fulfilling the required eligibility criteria may apply:

Customer Services Relationship Officer

Job Description:
• Should be able to handle queries from internal & external customers
• Liaison with local commercial and overseas -corn-Banks
• Effective Correspondence with Domestic and Foreign Banks
• Having good command over written and spoken English
• Must possess knowledge of Foreign Trade Transaction & their settlement modes
• Knowledge of UCP-600, URR-725
• Should be able to resolve Cash Management queries

As per policy all hiring in the organization is done on contractual basis initially for three years renewable with mutual consent. Selected candidates will be offered compensation package according to market, commensurate with their qualification/experience and all fringe benefits including Medical, House and Car Finance facility. Placement of the selected candidate will be made at Head Office Karachi.

Please apply in confidence to the SEVP/Group Chief Human Resources Management & Administration Group and send CVs/Applications C/o Box No. 77996, Daily DAWN, Karachi.The candidates should clearly mention their Name, Father's Name, Date of Birth, CNIC Number, Qualification with percentage/GPA/Division, Place of Domicile and Complete Mailing/Residential Address with Telephone Numbers PTCL/Mobile in their Resume/Application alongwith one recent passport size photograph, latest by August 29, 2009.

Please mark "For the Position Applied" on the right hand side of the envelope. Applications received after due date will not be considered. Only short listed candidates will be called for interview. No TA/DA will be admissible for Interview / Test. We are an equal opportunity employer.

Skills Required
Qualification:
Graduate preferably MBA from a reputed institute / university recognized by HEC

Experience:
Minimum 02 years relevant experience in international / foreign trade and /or correspondent Banking Operations

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ZONG jobs for Customer Service Center

Job Description:

To ensure state of the art Customer Service management across the Customer Service Centre (CSCs) network. Co-ordinate and resolve CSC operational issues and get it resolved through different vendor. Conduct analysis for providing effective and efficient services at CSC. Ensure that regions are fully updated with operational policies to provide quality customer services.

Decisions: Day to day monitoring of Customer Service standards & Quality Service to enhance efficiency, customer management feedback/ suggestion to management regarding improvements

Principal Accountibilities:

Monitoring of CSC Operational Activities

· CSC Operational Management

· Financial Reporting & Reconciliation

· Management of Cash flows and budgeting

· Prepare CSCs Operational Reports & Analysis

Monitor Customer Service Standards
Through effective monitoring review and access the service KPI’s. Work with regions and through consolidated feedback take appropriate measures for improvement and give feedback to the management for work efficiency and enhancement.

Management & Co-ordination with CSCs vendors and Assets

· Manage and process vendor payments

· Management of CSCs assets and reconciliation

Customer Service Policies.
Keep updated with CS policies, processes and systems. Conduct regular system testing for the improvement in the service KPI’s. Constantly look for innovative ways of improving the customer service, staff performance and motivation.

Market Research.
Conduct research on competitor Customer Service and prepare comparisons. Keep updated with the changing trends to provide quality and efficient services

Co-ordinate within and outside department for smooth and efficient work flow.

- Skills - Generic
Innovative, proactive, customer focused, work well in a pressure situation, self motivated & flexible, problem resolution oriented and able to work as a team

- Skills- Job Specific
Project Management, Good planning skills, Excellent communication skills in English (both verbal & written) , excellent presentation skills, ability to take risks and challenges, Strong analytical skills, Good Intrapersonal & interpersonal skills, skills to give positive/negative feedback in constructive way

- Experience
Minimum 2 years of experience
(Added advantage to be given for working in related field)

To Apply:

apply@zong.com.pk

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Helpdesk Engineer (CSR) at Miracle Zone Islamabad

Job Description:
All Candidates Must Have Perfect Spoken & Written English Skills
If You Don’t Meet This Requirement, Kindly Don't AppLy

Professional Business Level English Writing Skills To Respond Clients Email Correspondence

Remote desktop support experience using remote desktop support tools
Expert level with MSOffice applications such as MSWord, MSExcel,

MSPowerPoint and the experience supporting users of these applications
Helpdesk support experience such as working with service request ticketing system

Familiarity with Windows servers to distinguish between desktop vs. server related issues for respective escalation

Good troubleshooting skills to resolve issues such as Password resets
Email issues, Lost files, Missing files, Internet explorer not working,
Point of sale workstation not working, Other MS office related issues

Master degree in computer science related field
Relevant technical certifications especially A+ and MCSE
Some experience working with Windows servers such as Active Directory, Exchange, IIS and File Servers
Some experience with networking

Send Resumes To: info@miracletechs.com

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Exciting opportunities for ambitious people: £18k £20k (UK)

Do you want a unique opportunity to excel in a fast-growing and dynamic company?

Streetcar, the pay-as-you-go car club, is rapidly expanding and needs motivated, hard-working individuals to assist our member services team. We are not a multinational juggernaut chugging along at 2% growth a year offering you a job done by hundreds before you. Instead, Streetcar is pioneering the concept of car clubs across the UK and has doubled in size every six months for the last three years. Indeed, we have even more ambitious growth plans for the coming 12 months which will provide much scope for talented individuals who can deliver.

The Role:

Working within our Member Services Team, you will initially be taking bookings from members, dealing with their queries and providing excellent service on a range of issues. We loathe the concept of call centres and deliberately staff our member services team with high calibre individuals who we empower to deal with issues rather than just logging them for escalation to another team. Member Services is the core to our business and we deliberately recruit people capable of progressing within our team.

As a company which will double in size in the next 12 months alone there are fantastic opportunities for ambitious people. Most importantly, because nobody has done what we are doing on the scale that we are in the UK there are no established industry practices and so we are in unique position of having a blank canvas. This means that while many companies will talk about dynamic opportunities and progression few, if any, will actually offer the level of opportunity that Streetcar can.

This role would suit anyone who, like us, wants to avoid the stuffy corporate culture and instead work for a fun, dynamic and interesting company where responsibility comes as standard. If you are happy to be judged on what you can deliver and work in a fast-paced environment where hard work will move you on faster than in any other company, then apply today.

Must Have:
• Outgoing, friendly personality
• Fluent spoken and written English
• Strong in Microsoft Office based programs
• Ability to multi-task efficiently
• High level of personal drive and sound judgment
• Outstanding communication and administrative skills
• Strong attention to detail
• Ability to work on your own initiative
• Reasonable travel time to our Head Office in Wimbledon



SALARY: £18k – £20k depending on experience.

Candidates should be available for an immediate start in our HQ in Wimbledon and must be available for interview this week.

Please send through your CV with cover letter to recruitment@streetcar.co.uk including reference 'MS 2009' in the subject.

Your letter should explain what you think the challenges are facing a car-club operator, why you’re the right person to contribute to our team and what your three key principles of excellent customer service are.

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Customer Services Officers

As part of our expansion plan, we require following professionals in our IT & Operations team to achieve our defined goals.

Banking Operations Professionals Required
(positions available for all provinces of Pakistan) Urban & Rural

Customer Services Officers (Job Code OPS-002)

The company offers congenial and active professional environment, an attractive salary and fringe benefits. Aspirants meeting the above requirements may email their CVs or send their CVs to Box No. 77931 c/o DAWN Karachi within 15 days of the advertisement. Please mark the envelope / email subject with Job Code applied for.
Skills Required
Ideal candidate should:
• Be at least graduate preferably business / commerce graduate.
• Have at least 2 years experience at similar position.

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Customer Services Officers

Other, Karachi - Pakistan

As part of our expansion plan, we require following professionals in our IT & Operations team to achieve our defined goals.

Banking Operations Professionals Required
(positions available for all provinces of Pakistan) Urban & Rural

Customer Services Officers (Job Code OPS-002)

The company offers congenial and active professional environment, an attractive salary and fringe benefits. Aspirants meeting the above requirements may email their CVs or send their CVs to Box No. 77931 c/o DAWN Karachi within 15 days of the advertisement. Please mark the envelope / email subject with Job Code applied for.
Skills RequiredIdeal candidate should:
• Be at least graduate preferably business / commerce graduate.
• Have at least 2 years experience at similar position.

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