Openings @ Augere - Multiple Locations

Augere is bringing wireless broadband net technology to Pakistan as part of its commitment to provide High speed Internet connectivity to the emerging countries in Asia and Africa. Augere, with is team of highly qualified and experienced international telecom experts is inviting applications for its Pakistan operations for the following positions.

Corporate Sales Manager
* Manager and support corporate distributor in achieving objectives.
* Form allowances to sale directly to corporate and medium enterprises along with corporate individuals

Flagship Store Manager / Walk in Customer Care Manager
* Manage the daily operation of the flagship store and supervise the network of stores.
* Lead a team of store staff to deliver how to outstanding customer services and sales support.
* Manage the inventory control and over all administration of the store premises.
* Maintain high standard of quality and customer satisfaction as well as handling escalated walk in complaints.

Manager Quality Assurance / Customer Care ( Walk in Stores and Contact Centers)
* Audit quality level of customer contents at contact center and walk in centers.
* Manage costumer satisfaction index KPI.
* Conduct mystery shopping evaluate customer experience.
* Design road maps for areas of improvement

Training Manager - Customer Care & Sales.
* Develop Manage and conduct training programs for the sales and customer cares team.

Product Manager
* Driving product planning and ensuring delivery according to the approved business plan marketing plan and budget.
* Product lifecycle management to ensure smooth handover of new products from products development to the product management team.
* Monitor evaluation of customer segment needs, market and industry development(using qualitative analysis) to ensure relevance of product offer.
* Implement minor product enhancements within each product group.

Operations Planning Manager - Customer Care
* Manage the overall sizing and work force, optimization for customer care touch points (Contact centre and walk in stores)
* Analyze MIS and forecast trends.
* Manage staff scheduling for all customer care touch points.
* Audit and report the KPI performance dashboard for both contact centres and walk in stores.

Contact Centre Manager - Customer Care
* Manage the inbound and outbound operations of a call center
* Lead a group of team leaders and call centre agents
* Maintain high standards of quality and customer satisfaction

Send Your CVS to careers@augere.pk
Please specify in the subject the job title you wish to apply for
Deadline for submission is 17th May, 2009
Equal Opportunity Employer.