Manager Customer Care - Lahore

* Responsible for the quality of work carried out by personnel within their respective department & sections
* Guide & supervise the subordinates in their tasks & jobs.
* Monitor the customer complaints starting from receiving to repairing and dispatch on front desk delivery.
* Handle with special care to those customers, who are shouting and creating panic environment reasons known to him.

* Super vise and monitor all the subordinates and their activities during working hours.
* Prepare Customer Care working report with sections & individual working reports on monthly basis.
* Provide full coordination & assistance to implement & maintain ISO-9001: 2000 at CCD.
* To assist HR in design training programs for subordinates to train them in customer handling, product handling other job related tasks.
* Responsible for appraisal of personnel training programs and developing assessment reports thereon.
* Responsible for conducting customer surveys on regular basis.
* Ensures that nonconforming items are suitably identified and segregated.
* Ensure the implementation of company rules and regulation.
* Ensure workplace organization with ESD protection.
* Have extensive technical & reparing knowledge of Mobile handsets of different brands like Nokia, Sony Ericsson, samsung etc.
* Do hardware & software processing & troubleshooting of mobile handsets as per requirements.
* Guide and provide full support to technical staff regarding Mobile repairing.

Experience in cellular products.
Experience of managerial skill.
Extensive Technical Skills.
Computer operating skills
Ability to communicate in Urdu, English & Punjabi.
Presentation Skills.
Pleasant personality.

Send resumes to info@unitedmobile.com.pk