Helpdesk Engineer (CSR) at Miracle Zone Islamabad

Job Description:
All Candidates Must Have Perfect Spoken & Written English Skills
If You Don’t Meet This Requirement, Kindly Don't AppLy

Professional Business Level English Writing Skills To Respond Clients Email Correspondence

Remote desktop support experience using remote desktop support tools
Expert level with MSOffice applications such as MSWord, MSExcel,

MSPowerPoint and the experience supporting users of these applications
Helpdesk support experience such as working with service request ticketing system

Familiarity with Windows servers to distinguish between desktop vs. server related issues for respective escalation

Good troubleshooting skills to resolve issues such as Password resets
Email issues, Lost files, Missing files, Internet explorer not working,
Point of sale workstation not working, Other MS office related issues

Master degree in computer science related field
Relevant technical certifications especially A+ and MCSE
Some experience working with Windows servers such as Active Directory, Exchange, IIS and File Servers
Some experience with networking

Send Resumes To: info@miracletechs.com