PRINCIPAL SOFTWARE ENGINEER – Service Delivery and Incident Management (SDIM)

PRINCIPAL SOFTWARE ENGINEER – Service Delivery and Incident Management (SDIM)

Key Responsibilities
Work on different problematic areas of application for the identification actual reason of problem e.g.; declined transactions, campaign manager, card track generator, degraded performance, aborted end of day processes etc.
Proactive monitoring of application performance in every area
Trend analysis of application utilization in different areas
Based on trend analysis providing feedback to the development, Db or Network groups for fixing the issue or capacity planning
Compilation of different reports at central location for change recommendation
Work proactively in case of any emergency situation and engage required resources for rectification
In case priority 1 issue, open conference bridge and get all relevant stakeholders on it till the issue is resolved.
Managing team
Daily Run Sheet all service e.g.; Execution of schedulers, Summary generation, Campaigns, Alerts, Schedule reports, Track files generations, Application response
Settlement and reconciliation with banks
Preparation of Reports
Availability of function for 24X7

Key Requirements
•BCS with 4-5 years experience
•Must have experience in the testing/development of complex products. Gone through the project life cycle and having experience of complex testing scenario. It would be great if he has experience on the support of online application. He needs to have experience working with small team at team lead level.
•He can be from QA or Development track

Required Tools and Technologies

SQL, Database management tool like DB Visualizer, Team management, strong analytical skills, Test Scenario definition and execution,

Interested professionals should send their CVs, while clearly mentioning the position applied for in the subject line of email and source of advertisement (jobs4upk.blogspot.com) at careers@i2cinc.com