Sr. SOFTWARE ENGINEER – Service Delivery and Incident Management (SDIM

Sr. SOFTWARE ENGINEER – Service Delivery and Incident Management (SDIM)

Key Responsibilities

Work on different problematic areas of application for the identification actual reason of problem e.g.; declined transactions, campaign manager, card track generator, degraded performance, aborted end of day processes etc.
Proactive monitoring of application performance in every area
Trend analysis of application utilization in different areas
Based on trend analysis providing feedback to the development, Db or Network groups for fixing the issue or capacity planning
Compilation of different reports at central location for change recommendation
Work proactively in case of any emergency situation and engage required resources for rectification
In case priority 1 issue, open conference bridge and get all relevant stakeholders on it till the issue is resolved
Preparation of Reports
Daily Run Sheet all service e.g.; Execution of schedulers, Summary generation, Campaigns, Alerts, Schedule reports, Track files generations, Application response
Settlement and reconciliation with banks
Availabilit y of function for 24X7

Key Requirements

•BCS/MCS with 2-4 years experience
•Have experience in the testing/development of project or products. Gone through the project life cycle and having experience of writing or executing testing scenario or development and unit testing of the application. Working on online application will be a added advantage. He will able to guide junior resources for the completion task.
•He can be from QA or Development track.

Required Tools and Technologies

SQL, Database management tool like DB Visualizer, strong analytical skills, Test Scenario definition and execution, Debugging of application, problem identification skills.

Interested professionals should send their CVs, while clearly mentioning the position applied for in the subject line of email and source of advertisement (Jobs4upk.blogspot.com) at careers@i2cinc.com